Here's a situation I've rarely had to deal with. Why? Because it rarely, if ever, happens! One of the cardinal rules when it comes to making professional house calls is about "covering up." That's to say that as an in-home professional you never leave the floor where you are working or the surfaces you are working on unprotected from your repair effort, or from the influence that your effort may inadvertently have on the customers furnishings.
Well, without realizing it "in the moment" I broke that rule. I set a small bottle of solvent on the surface of a side table I was repairing. Yup, you guessed it. The bottle had leaked. Its contents softened the finish of the table to leave a permanent ring when I moved the bottle....just like the one you see (right) in the surface. And yes, that is a rubber band on exactly the spot where the ring once was. But it well represents the presence of the frustrating ring I found and that I then had to remove from the surface of this "Limed" (or "Pickled Oak") style side table.
When something like this happens the repair is on us. It very often requires scheduling the pick-up of the table and a resurface of its top. That's what was necessary in this situation. Oh well, but frustrating situations like this one really can be an opportunity. God-willing my customer will be very happy with the final product. Then, of course, we will too. It means that we've got a happy customer who knows we're dependable; we're committed to our customer's satisfaction in everything we do. So, a situation like this one can actually support our reputation and underscore our integrity.
This pretty little side-table will be scheduled for delivery in the next couple days--right after the final finish coat is applied and buffed. (What you see, above, is in "the next-to-the-last step" of the finishing process.) Soon it will be going home.
That's today's Wood Talkin. Are you listening?
Dick
(Remember, you can email the shop, woodtalkin@gmail.com, or leave a comment, below.)
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